1. When can I collect my order?
- For self-collection, please collect from 7030 Ang Mo Kio Ave 5 #06-05 Singapore 569880 on Tuesdays, Thursdays and Saturdays between 9.30am and 5.30pm (excluding public holidays).
- Your order, such as new rackets, will be ready for collection on Tuesday / Thursday / Saturday, where the order is placed before 4pm on Tuesday / Thursday / Saturday.
2. What are your charges for delivery?
- Delivery fee of SGD 15 applies for local orders within Singapore.
- For badminton shuttlecocks more than 50 tubes, please contact us at info@acesportssg.com for shipping / delivery fees.
3. When will my order be delivered?
- After you have placed your order, we will arrange for your order to be delivered between 3 to 5 working days within Singapore.
4. Can my order be delivered overseas?
- Yes, please contact us at info@acesportssg.com for overseas shipping fees.
5. How do I make payment?
- Please make payment via PayNow (UEN 53168137L) and indicate our order number.
6. For stringing services, when can I drop off and collect my racket(s)?
- You may drop off your racket(s) on Tuesdays, Thursdays and Saturdays between 9.30am and 4pm (excluding public holidays). Priority will be given to those who have booked and prepaid.
- Collection time depends on the number of racket(s) that require stringing service.
- We strive to provide same day service. Usually, you can collect the racket by 5.30pm on the same day.
7. After I have ordered stringing services, can I change the date for stringing services?
- Yes, please call +65 6570 6883 to check for availability.
8. Do you provide warranty for badminton string on restrung rackets?
- Unfortunately, no.
9. What if my badminton racket cracks or snaps during stringing?
- There is no replacement for both the string and badminton racket.
10. For restringing services, can I bring my own string for stringing?
- No.
11. What tension should I choose to string my badminton racket?
- Recommended Tension for Badminton Rackets:
- Beginner – Under 12 years old: 18 – 20 lbs
- Beginner – Above 12 years old: 20 – 22 lbs
- Beginner – Adult: 20 – 24 lbs
- Intermediate: 24 – 26 lbs
- Advanced: 25 – 27 lbs