This Privacy Policy (“Policy”) sets out the basis which ACE Sports SG (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of users in accordance with Singapore’s Personal Data Protection Act (“PDPA”). This Policy applies to personal data that has been collected or in our control.
Personal Data
- Personal data refers to data about an individual who can be identified from that data, or from that data and other information to which the organisation has or is likely to have access.
Collection, Use and Disclosure of Personal Data
- We generally do not collect your personal data unless (a) you have provided to us voluntarily directly or via a third party who has been authorised by you to disclose your personal data to us after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you, except where permitted or authorised by law.
- We may collect and use your personal data for any or all of the following purposes:
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- operating our website;
- communicating with our customers;
- updating your personal and contact information;
- performing obligations in the course of or in connection with our provision or delivery of the goods and/or services requested at your request;
- responding to, handling, and processing enquiries, requests, complaints, and feedback from you;
- managing your relationship with us;
- processing payment transactions;
- complying with any applicable laws, regulations, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
- statistical, analysis, planning and reporting;
- any other purposes for which you have provided the information; and
- any other incidental purposes related to or in connection with the above.
- We may disclose your personal data:
- where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
- to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes;
- if required by law or in the good faith belief that such action is necessary; and
- where your consent has been obtained for disclosure.
- Where your use of this website is concerned, you acknowledge and accept that certain functions, when activated or used by you, may operate to send or display information about yourself, including but not limited to, your personal data to certain third parties, and you agree to the sharing of such information with these third parties. You acknowledge and agree that we shall not be held responsible or accountable for any loss, injury or damage sustained by you for sharing the aforesaid information arising out of your activation or use of such features on the website.
Withdrawing Your Consent
- Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request) for your request to be processed and for us to notify you of the consequences. In general, we shall seek to process your request within ten (10) business days of receiving it.
- We respect your decision to withdraw your consent. Depending on the nature and scope of your request, we may not be in a position to continue providing our goods and/or services to you. In such circumstance, we shall notify you before completing the processing of your request.
- Withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Access to and Correction of Personal Data
- If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to info@acesportssg.com.
- A reasonable fee may be charged for an access request. We will inform you of the fee before processing your request.
- We will respond to your request as soon as reasonably possible. Generally, our response will be within thirty (30) business days. If we are unable to respond to your request within thirty (30) days after receiving your request, we shall inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so, except where we are not required to do so under the PDPA.
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Protection of Personal Data
- To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures.
- No method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and do review and enhance our information security measures.
Accuracy of Personal Data
- We generally rely on personal data provided by you (or your authorised representative).
Retention of Personal Data
- We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
- We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
Transfers of Personal Data Outside of Singapore
- We generally do not transfer your personal data to countries outside of Singapore, except for the storage of the collected data on the IT server and to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
Use of Cookies
- The website may place and access certain cookies on your computer and/or any other electronic device used to access the website. We use cookies to improve your experience using the website and to improve the efficacy of our Services. We have taken steps to ensure that your privacy is protected and respected at all times.
- Users of the website are advised that if they wish to deny the use and saving of cookies from this website onto their computers and/or other electronic devices, they should take the necessary steps within their internet browsers’ security settings to block all cookies from this Website.
- You can choose to delete the cookies at any time. However, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to customised settings.